CAN WE TALK?????

CAN WE TALK?????

A professional guide to how a restaurant telephone system should work.

The phone phone should only be answered by someone who has the following information :
Address, Hours, Days Closed, Reservation Requirements (if any) and the ability to take a
message in English or the local language.

This same information should be on the the phone message, with the request to please leave
a message, if necessary.

The phone should never ring more than 3 times before the automatic answer machine kicks in. with
the above information.

The hostess/host/Maitre' D - should NEVER NEVER desert a guest to answer the telephone.