CAN WE TALK?????

CAN WE TALK?????

A professional guide to how a restaurant telephone system should work.

The phone phone should only be answered by someone who has the following information :
Address, Hours, Days Closed, Reservation Requirements (if any) and the ability to take a
message in English or the local language.

This same information should be on the the phone message, with the request to please leave
a message, if necessary.

The phone should never ring more than 3 times before the automatic answer machine kicks in. with
the above information.

The hostess/host/Maitre' D - should NEVER NEVER desert a guest to answer the telephone.

Restraunt Types Attention

Restaurant Types Attention:  Welcome to the Grand and Gala opening of this new blog designed just for us restaurant folks. I am Larry Oren Knight, Master Butler with 35 years in the service industry.  From dishwasher to busboy, to waiter and on to Maitre' D. Night Manager and houseman, butler to Butler Supervisor and finally Major Domo - My dears, I have done it all.

In coming installments. we will be reviewing ever aspect of front of the house proper service.  So, if you want to improve your skills (and thus improve your TIPS) come along with me  I will open doors for you - doors you never dreamed existed (with a thanks to Auntie Mame)...Later guys!